Return Policy
Thank you for shopping with Kindred Spirit Style. We value your satisfaction and strive to provide a seamless shopping experience both in-store and online. Please review our refund policy below:
1. Return Approval Process To make the return process easier and avoid unnecessary headaches, please email customerservice@kindredspiritstyle.com with "RETURN APPROVAL" as the subject. Include your ORDER NUMBER and ITEM NAME in the email. Returns without prior approval will not be accepted.
2. Store Credit Policy We welcome all qualifying returns for store credit or exchange only within 30 days from the date of purchase. Items must be returned in their original condition, unworn, unwashed, with all tags attached, and free from odors, stains, or damage. Store credits will never expire.
3. Final Sale Items
- Any item marked at 40% off or more is considered FINAL SALE and cannot be returned or exchanged.
- BOGO deals will only be returned if the original item was purchased at full price. Refunds will apply to the item discounted at 50% off, regardless of its price.
- Items marked with codes containing "FINAL" and sale items are FINAL SALE. These items are priced at or below cost, and no additional coupons may be applied.
- For hygienic purposes, earrings, hair accessories (including hats), socks, and eyewear are FINAL SALE.
4. Non-Qualifying Returns Items that are returned with smells of smoke, pet odor, body odor, stains, animal hair, or that have been washed, worn, or damaged will not qualify for store credit or exchange. If your items do not qualify for a return, you have the following options:
- Use store credit (if available) to ship the items back to you.
- Pay for return shipping.
- If no arrangements are made within 30 days, the items will no longer be eligible for return or retrieval and will be discarded appropriately.
5. Exchange Policy If you need another size, we encourage you to purchase the new size and include the new order number when you return the original item. Once we receive the return, we will issue a store credit or refund. Note: Exchanges are subject to shipping costs charged at USPS rates.
6. Return Process Once approved, please send your returns to:
Kindred Spirit Style Returns Dept.
7040 HWY 64
Oakland, TN 38060
Returns will be processed within 3 business days of receipt, and store credit will be issued via your customer account email. Original shipping fees are non-refundable.
7. Special Notes for Returns
- Shoes: Must be returned in their original box, placed inside a protective shipping box. Damaged shoe boxes will make the return ineligible.
- Defective Items or Shipment Issues: Inspect items upon arrival. Report damages or shipment issues within 2 days to customerservice@kindredspiritstyle.com. We will promptly resolve the issue.
8. Changes to Orders If you need to make changes to your order, call us at 901-235-6945 immediately after purchase. Our business hours are Monday-Saturday, 10:00 AM-6:00 PM CST. For after-hours changes, email customerservice@kindredspiritstyle.com. Once an order has been processed or shipped, we may not be able to make modifications.
9. Giveaway Winners Giveaway items must be claimed within 10 days and cannot be returned or exchanged. For international winners, prizes must be forfeited as we do not ship internationally.
10. Care Instructions For items labeled "Hand Wash Only," do not machine wash, even on a delicate cycle. Hand wash in your sink or tub with delicate detergent to prevent shrinkage or bleeding. Follow the care instructions on the tags to ensure your items remain in excellent condition.
We truly care about our customers and are committed to providing excellent service. For any concerns, please email us at customerservice@kindredspiritstyle.com.
Thank you for shopping with us!
Patti
Kindred Spirit Style