Return & Refund Policy

Kindred Spirit Style Boutique

Thank you for shopping with Kindred Spirit Style! 💕

Whether you're shopping with us in our Oakland, Tennessee boutique or online, we're grateful you've chosen to support our small business. We carefully select our merchandise with you in mind and want you to love every purchase!

We understand that sometimes an item may not work out, and we're happy to help with qualifying returns and exchanges. Please review our policy below before making a purchase.

1. Returns & Store Credit

We gladly accept eligible returns within 30 days of the original purchase date for store credit or exchange.

To qualify for a return, merchandise must be:

• Unworn, unwashed, and unused.

• In its original condition with all original tags attached.

• Free of makeup, stains, odors, pet hair, and other signs of wear.

• Accompanied by proof of purchase or the original order number.

• Not classified as a Final Sale item.

We do not offer refunds to the original payment method for regular returns. Approved returns will receive store credit or an eligible exchange.

Store credits are issued electronically to the email address associated with your customer account and never expire.

2. Return Approval Required

All online returns must be approved before merchandise is shipped back to us.

To request a return, email customerservice@kindredspiritstyle.com with:

Subject: RETURN APPROVAL

Please include your order number, item name(s), and reason for the return.

Once your return has been approved, we will provide instructions for sending your merchandise back.

Important: Returns shipped without prior approval may be refused.

3. Final Sale Items

To help us continue offering great deals and unique boutique finds, certain merchandise is considered FINAL SALE and cannot be returned or exchanged.

Final Sale includes:

• Merchandise discounted 40% or more from its original price.

• Items specifically marked FINAL SALE.

• Clearance merchandise priced at or below our cost.

• BOGO promotional items, as detailed below.

• Earrings, hair accessories, hats, socks, and eyewear for hygiene reasons.

• Giveaway prizes and promotional gifts.

BOGO Promotions: When a Buy One, Get One promotion includes one full-price item and one discounted item, only the full-price item may qualify for return, subject to the promotional adjustment. If the full-price item is returned, the value of the promotional discount will be deducted from the store credit issued. The discounted promotional item remains Final Sale.

Please Note: Final Sale merchandise is not eligible for additional coupons or promotional discounts unless specifically advertised.

4. Non-Qualifying Returns

We carefully inspect all returned merchandise to ensure it meets our return standards.

Merchandise will not qualify for store credit or exchange if it has:

• Been worn, washed, altered, or damaged.

• Smoke, perfume, pet, or body odors.

• Makeup, deodorant marks, stains, or animal hair.

• Missing or removed original tags.

• Any other signs that it is no longer in its original condition.

If a return does not meet our requirements, we will contact you regarding the available options.

Customers may pay the applicable shipping costs to have unapproved merchandise returned to them. Available store credit may also be used toward these shipping costs.

Merchandise that is not claimed or has no return-shipping arrangements made within 30 days of notification may be disposed of, to the extent permitted by applicable law.

5. Exchanges & Sizing

Need another size? We're happy to help!

Because our boutique merchandise is often available in limited quantities, we recommend purchasing the desired size immediately to ensure it doesn't sell out.

When requesting a return of the original item, include your new order number so our team can assist you.

Once the original item is received, inspected, and approved, store credit will be issued for the eligible return amount.

Return and exchange shipping charges are the customer's responsibility, except when we have made a fulfillment error or when otherwise required by law.

6. Shipping Your Return

Once your return has been approved, carefully package your merchandise and send it to:

Kindred Spirit Style Boutique
Attn: Returns Department
7040 HWY 64
Oakland, TN 38060

Please keep the following in mind:

• Customers are responsible for return shipping costs on regular returns.

• We recommend using a shipping method with tracking.

• We are not responsible for return packages lost or damaged in transit.

• Original shipping charges are non-refundable for regular returns.

• Approved returns are processed within 5 business days of receipt and inspection.

Your store credit will be sent electronically to the email address associated with your order.

7. Shoes & Original Packaging

Shoes must be returned unworn, in their original shoe box, with all original packaging intact.

Please do not place shipping labels or tape directly on the shoe box.

Instead, place the original shoe box inside a separate protective shipping box.

Damaged, taped, or missing original shoe boxes may result in the return being denied.

8. Damaged, Defective, or Incorrect Items

We want every order to arrive just as expected!

Please inspect your merchandise when it arrives. If you receive an incorrect, damaged, or defective item, contact us at customerservice@kindredspiritstyle.com within 2 days of delivery, whenever possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the merchandise and packaging, if applicable.

We will review the issue and work with you toward an appropriate resolution.

If we made a fulfillment error or merchandise arrived damaged or defective, we will assist with the appropriate replacement, return, refund, or other remedy as required by applicable law.

Your statutory rights for defective, damaged, or incorrectly supplied merchandise are not limited by our regular store-credit-only policy.

9. Changes or Cancellations to Orders

Need to make a change to your order? Please contact us as soon as possible!

Call: 901-235-6945
Email: customerservice@kindredspiritstyle.com

Our boutique hours are Monday–Saturday, 10:00 AM–6:00 PM Central Time.

For after-hours requests, please email us.

We begin processing orders promptly, so we cannot guarantee changes or cancellations once an order has been processed or shipped.

10. Giveaway Prizes & Promotional Gifts

We love celebrating our customers with giveaways and special surprises!

Giveaway prizes and promotional credits must be claimed within 10 days of winner notification, unless otherwise stated.

All giveaway merchandise and promotional gifts are Final Sale and cannot be returned or exchanged.

International giveaway winners are not eligible for prize shipping and must forfeit physical prizes unless the giveaway terms specifically provide otherwise.

11. Garment Care & Washing Instructions

We want you to enjoy your boutique favorites for as long as possible!

Always follow the care instructions printed on your garment's original label.

For merchandise marked Hand Wash Only, we strongly recommend washing by hand with a gentle detergent and cool water.

Machine washing, even on a delicate cycle, may result in shrinking, stretching, color bleeding, or fabric damage.

Damage caused by improper washing or failure to follow garment care instructions is not considered a manufacturing defect and is not eligible for return.

12. Questions? We're Happy to Help!

At Kindred Spirit Style, our customers truly become part of our boutique family. We appreciate every purchase, every referral, and every opportunity to serve you!

If you have questions about your purchase or our return policy, please reach out.

Kindred Spirit Style Boutique
7040 HWY 64
Oakland, TN 38060
Phone: 901-235-6945
Email: customerservice@kindredspiritstyle.com
Website: www.kindredspiritstyle.com

Thank you for shopping small and supporting Kindred Spirit Style! Your support means the world to us. 💕

With gratitude,
Patti & the Kindred Spirit Style Team